Use the Account link in the main menu and log in using your email. Your current and past orders will be displayed.

Most UK deliveries are Free Next Working Day (Monday – Friday)

If placed before 2 PM 

Pallet orders to be placed before 12 Midday. (Monday-Friday) See additional notes on individual orders or contact us for more information.

Delivery is with our chosen courier on a Monday to Friday, based on their delivery hours of a working day.

We automatically accept returns if the goods are faulty, for a full refund within 3 days of receipt of order.

If you ordered the wrong goods and advise us within 3 days of receipt of goods, we will consider a refund/exchange at our discretion.

The package should be unopened and in a “as new” re-saleable condition. It is advisable to use a recorded delivery service or obtain a proof of posting at the post office in the unlikely event the goods are lost in transit.

We regret we cannot refund mailing costs incurred in returning unwanted goods.

Goods should be returned to:Bake Pro c/o Fodafilment, Unit 6/7, Quadrant Park, Welwyn Garden City, AL7 1FS

If your goods are damaged in transit Bake Pro will replace the item free of charge. We may ask for proof of the damage (photo) so we can proceed with a compensation claim against the courier.

If you receive part of your order, please inform within 3 days of receipt of order via email: support@bake-pro.co.uk. Courier companies experience high volumes of parcels daily and some goods may be classed as Part Delivered. Some goods may arrive at different time of the day, or on another day, we apologise for the delay and we thank you for your patience.

If your goods do not arrive within a couple of days, please inform us via email: support@bake-pro.co.uk. We need to contact the courier companies to find out more information about your parcel/s. If the goods are lost within the courier companies’ system, then we will ask for you to complete a courier disclaimer form in order for us to claim for the missing goods against the courier. If the goods are classed as missing we will send replacements.

On rare occasions goods may unfortunately be misrouted through the courier system through no fault of our own, so you may expect a day or two delay, we can only apologise on their behalf for this error and thank you for their patience. The courier companies usually advise us if the goods are misrouted and we will contact you to advise you of the delay. Once the correct depot has received the goods, they will then deliver.